Refund Policy

Effective Date: JUNE 2025 | Website: www.shikagerecords.com

1. Overview

At Shikage Records, we’re dedicated to delivering music and merchandise with care and quality. If something doesn’t arrive as expected, we’re here to help. Please read our refund and return policy carefully to understand your rights and how to proceed.

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2. Physical Products (Merch, CDs, Vinyl, etc.)

Returns & Exchanges

We accept returns or exchanges for physical items (such as clothing, CDs, or vinyl) within 14 days of delivery, provided the item is:

• Unworn and unused

• In its original packaging

• Returned with proof of purchase

To initiate a return, please contact us first at:
📧 contact@kagemanagement.com

You will be responsible for return shipping costs unless the item was defective or sent in error.

Damaged or Incorrect Items

If your item arrives damaged or you received the wrong item, please contact us within 7 days of receiving the order. We’ll cover the return shipping and send a replacement or refund.

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3. Digital Products (Downloads, Music Files, etc.)

Due to the nature of digital products, all digital music downloads and content are non-refundable once they’ve been delivered or accessed. If you experience any technical issues with your download, contact us and we’ll do our best to resolve it.

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4. Non-Refundable Items

The following items are not eligible for return or refund:

• Gift cards or digital store credit

• Downloaded or streamed music

• Items marked as final sale

• Custom or personalized items (unless defective)

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5. Refunds (If Applicable)

Once we receive and inspect your return, we’ll notify you about the status of your refund. If approved, the refund will be processed back to your original payment method within 5–10 business days.

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6. Late or Missing Refunds

If you haven’t received a refund after 10 business days:

1. Check your bank or PayPal account again

2. Contact your credit card company—it may take time before your refund is officially posted

3. Contact your bank—processing times vary

4. Still nothing? Contact us.

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7. Contact

For any refund or return-related issues, reach out to us:

📧 contact@kagemanagement.com
🌐 www.shikagerecords.com

We appreciate your support and will always aim to resolve issues with care and fairness.